Work for FuelEd

Join the FuelEd Family

Operations and Database Administrator, Partner

Remote

About FuelEd

FuelEd is a non-profit organization whose mission is to grow emotionally intelligent educators who build relationship-driven schools. Our vision is a world where educator training and support - and the very definition of an educator - is reimagined to prioritize educators' emotional intelligence, emotional health, and interpersonal skills.

FuelEd serves as a critical missing piece, not only in educator preparation but in the field of social-emotional learning. Whereas many approaches to social-emotional learning focus on educator knowledge and behavior, FuelEd supports educators’ personal transformation so they can develop secure relationships that drive optimal learning and development. We firmly believe that educators cannot possibly grow students socially and emotionally if they have not developed socially and emotionally first, nor can they be truly “trauma-informed” if they have not processed and acknowledged their own trauma.

To learn more, visit www.fueledschools.org.



Our Culture

What makes FuelEd unique isn’t just the work we do, it’s how we do it. We organize and manage ourselves in deep alignment with the values we promote in the world. Several management practices and principles have shaped our internal culture1, but the one that best describes us is chronicled in Frederic LaLoux’s book, Reinventing Organizations, where he profiles “Teal Organizations” that are defined by three innovative principles. At FuelEd, we embody these principles in the following ways:

We are self-managed.

Instead of a traditional management hierarchy, FuelEd utilizes decentralized management whereby authority and decision-making are distributed throughout self-organizing teams and roles. This structure creates a fulfilling work environment where the person closest to an issue has the authority and support to make decisions. Instead of dependence on a single Executive Director, this structure leans heavily on consent-based decision-making and peer accountability leading to an organization where individual genius and creativity is unleashed and the organization as a whole is more resilient and flexible in the face of challenges and opportunities.

We value wholeness.

FuelEd believes that human potential is squandered when people are unable to be their true selves in the workplace. Therefore, we strive to create a consistent set of practices that encourage us to bring all of who we are to work. We do this by creating and maintaining a culture of truth, where feedback is invited, given, and received freely. Our culture places a premium on adult development and was inspired largely by the book An Everyone Culture as well as our own curriculum, which develops the social and emotional lives of educators. FuelEd has already witnessed the ways in which this congruence between our “outsides” and “insides” has bolstered the organization’s internal talent—both quality and retention—and aided the organization in better reaching its mission.

Evolutionary purpose.

FuelEd has a life and sense of direction of its own. Instead of trying to predict and control the future, we listen and understand what the organization is drawn to become with flexibility, openness, and reflectiveness combined with ambition, drive, and action. Our individual team members also have a life and sense of direction of their own. When we as individuals live our purpose every day, both the individual and the organization benefit from the gifts of our best selves. As a result, we seek team members whose individual callings align with the purpose and mission of the organization.

Learn more about our team here: https://www.fueledschools.org/our-team

The ideas that have inspired FuelEd internal culture are included in Holacracy (Robertson), We the People (Buck and Villines), Reinventing Organizations (Laloux) An Everyone Culture (Kegan and Lahey), and NextJump, a “deliberately developmental organization” chronicled in An Everyone Culture.



The Fit

More important than skills or experience is a passion for the mission and fit with the team and culture at FuelEd. At FuelEd, we strive for all team members to be “owners, not renters” so there are many opportunities for entrepreneurship, leadership, and ownership. We believe that growth occurs through honest and empathic relationships, and have built this into our team culture so that every member can reach their full potential. Happy and successful team members will have passion for the cause and a desire to build a movement that can fuel schools with the power of relationships. Happy and successful team members will also possess abilities and enjoy opportunities to be flexible, take initiative, give and receive feedback, build relationships, wear multiple hats, and be challenged to grow personally and professionally. If this sounds like you, you may be a great fit for FuelEd!



The Position

FuelEd is seeking a dynamic, growth-oriented individual to optimize our capacity to identify, collect and leverage data in our day-to-day and strategic work. The ideal candidate will have a proven track record of developing and maintaining operational systems and utilizing software to improve customer support, program coordination, project management, and CRM maintenance. This role will be responsible for both developing improvements to internal operational efficiency and client-facing services.

With a threefold goal of

1) building an automated, efficient, and tech-savvy program management system

2) developing workflow processes and systems for data organization and analysis, and

3) making customized client and alumni care sustainable,

the Operations and Database Administrator, Partner will be instrumental in helping FuelEd evolve to meet the changing digital demands of our clients, our team, and educators nationwide. Working closely with the Sales Team, Trainer Team, and Direct Service Team, the Program and Operations Data Specialist will serve in a leadership capacity - guiding best practices for improving our program operations and data collection systems.

FuelEd Partners will take on additional roles and accountabilities based on their strengths as well as needs and opportunities that arise for the organization. We believe that this allows both the person and the organization to continuously grow and evolve.



Job Accountabilities

Operations and Database Administrator
Purpose: Maximize efficiency in program delivery

  • Respond to program requests made by the Sales Team
  • Engage in regular sales pipeline meetings to understand upcoming partnerships and operational needs
  • Project manage and execute the logistics for hosted FuelEd Events including:
    • Schedule all FuelEd program and events
    • Order, prepare, and manage materials, supplies, and equipment for all programs
    • Be the production liaison for client, participant and trainer communication, briefing, and preparation
  • Develop processes for national trainer schedule management
  • Gather and apply lessons learned and stakeholder feedback into appropriate templates and workflows
  • Develop systems and utilize new technologies to meet evolving operational demands

Database Manager
Purpose: Ensure accurate contact record management in client CRM

  • Maintain active and accurate client database in Hubspot
  • Upload new contact information to Hubspot prior to and following the completion of FuelEd programs and events
  • Establish processes, templates, and protocols for data management and analysis

Program Tech Specialist
Purpose: Provide reliable, cutting-edge technical support

  • Provide day-to-day support for the production and technical logistics of programs and events
  • Build capacity amongst the team to learn how to leverage current (Zoom, Hubspot, GSuite) and future program technology systems
  • Monitor advancements and innovations in technology relevant to FuelEd’s program delivery
  • Incorporate tech updates and improvements for program software, platforms, and apps, as necessary



Competencies and Qualifications

  • 3-5+ years experience in customer support, business analysis, project management and/or program operations
  • Educational background in systems architecture, technology integration, user experience design, project management, and/or other related fields
  • Professional training in CRM software especially Hubspot
  • A tech wizard who enjoys learning new technologies and operational systems
  • Strong customer service skills and experience
  • Ability to act quickly and decisively
  • High-level thinker and nuts-and-bolts doer
  • Detail-oriented, conscientious, and dependable with exceptional time management, prioritization, and organizational skills
  • Leadership skills - proactive, strategic, strong project management skills (ability to set and adhere to deadlines, delegate and manage tasks, liaise with internal teams, track the status of multiple projects)
  • Strong written and verbal communication skills
  • High self-awareness, emotional intelligence, and interpersonal skills



Diversity, Equity, and Inclusion in Hiring

FuelEd is committed to centering Diversity, Equity, and Inclusion in all facets of our organization. We are passionate about building and sustaining an inclusive and equitable working environment for our team and in our hiring process. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions.

With this in mind, please note that:

  • Equivalent lived experiences and exposures can substitute for all minimum qualifications listed above except when there are legal requirements, such as a license/certification/registration.
  • Anyone interested who meets 70% of the competencies and qualifications should consider applying.

Compensation: $70k

Benefits: Health, Dental, Vision, 401k matching, and unlimited vacation, subsidized counseling/wellness, and subsidized child care

Start Date: June 2021

To Apply: Please complete this form: https://forms.gle/6FAWXq9YHrqdkeZ27. Applications will be accepted on a rolling basis.

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